Placeholder — not the final document.
The wording below is a working outline of what the Terms of Service will cover. It has not been drafted or reviewed by a solicitor, and it is not the agreement you are entering into. It will be replaced in full by the drafted terms before the service is offered to paying customers.
CollaborativeBD
These terms will govern use of the CollaborativeBD CRM service. The final version will name the contracting company, and state that agreeing at sign-up forms a binding contract between it and the customer's organisation.
An account belongs to an organisation, not to an individual. The person who signs up becomes its first Admin and is responsible for who else they invite and at what level of access.
Each user has their own credentials and must not share them. The final terms will set out the customer's responsibility for activity under their users' accounts.
The service is charged per user per month, billed in advance. The final terms will state the price, the VAT treatment, the trial period, the notice required to cancel, and what happens to an account that falls into arrears.
The records a customer puts into the system remain theirs. We store and process them to provide the service and for no other purpose — we do not sell them, and we do not use them to train anything.
Customers can export their data at any time while their account is active. The final terms will state how long data is retained after an account closes, and how to request its deletion sooner.
The service must not be used to break the law, to send unsolicited bulk email, to store data the customer has no right to hold, or to attempt to reach another customer's account. The final terms will set out what happens when it is.
We aim to keep the service available at all times, with maintenance scheduled outside normal UK business hours where possible. The final terms will state any service level commitment and the support channels covered by it.
The final terms will set out the warranties given, those excluded, and the cap on liability. This section in particular must not be guessed at and will be drafted by a solicitor.
We will give notice before changing these terms materially. Either side may end the agreement on the notice period the final terms specify.
The final terms will specify the governing law and the courts with jurisdiction — expected to be England and Wales.